Privacy Policy

(Policy Effective: December 15, 2022)

This privacy policy governs how our website collects, uses, maintains and discloses information collected from users of the website.  By using our website, you acknowledge you understand, and you freely consent to all of the terms of this Privacy Policy.  If you do not agree to any term of this Privacy Policy, please immediately discontinue use of our website.

We recognize and respect your right to privacy and are committed to the protection of information that identifies you to third parties and the appropriate use of your personal information.  This Privacy Policy covers only information collected on our website and does not cover information you may share with our representatives offline.

Non-personal identification information 

When you navigate through our website, it collects some personal information automatically. This may include, but is not necessarily limited to, your internet protocol address, the software that you are using to browse the internet, your domain server, the types of computers and devices accessing our website, the referring source which may have sent you to our website and other information associated with the interaction of your browser and our website. This helps us to manage the website and provide functionality to you. We may use this information for our own marketing purposes but will not provide it to any third parties.  We do not track, collect or monitor any of your biometric data.

We may collect information on our website visitors, which sections of the website are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. We use this information to improve and enhance our services by monitoring the areas on the website that are most popular with visitors.

Web browser cookies

Our website may use “cookies” to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a web page server.  Cookies cannot be used to run programs or deliver viruses to your computer.  Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.  One of the primary purposes of cookies is to provide a convenience feature to save you time.  This simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and may provide personalized functionality. Cookies accessed or stored by the website may retain personal information including your name, email address, postal address, and telephone number. You have the choice to switch off cookies on your computer. Any cookie used by our website is not accessible to other internet websites.  If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our website.

Use of personal information

We collect and use personal information, such as your contact data (name, address, telephone number, and email) and demographic data (age and gender) to provide you with services or information. For example, to respond to queries you’ve submitted or appointments you have scheduled or to fulfill your service requests for products or services.  If you communicate with us, for example by e-mail, through a forum or through a contact page on our website, details you provide in such communication may be collected.  We may also collect other information from time to time to the extent interactive tools and services are made available.  You may voluntarily choose to provide us with information, some of which may be personal information, should you post photos, comment on content, or participate in online forums or communities, or when you interact with our website through social media sites, plug-ins or other applications or interactive tools.  By sharing this information voluntarily, you agree to this information being collected used and disclosed as described in our terms and conditions and in this Privacy Policy. We or others may store, display, reproduce, publish, distribute or otherwise use content you make available and may have the ability to share it with third parties.  Please think carefully before deciding what information you share, including personal information.  Please be aware that Darla Gray, LLC does not control who will have access to the information that you choose to make public and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure.   In addition, depending on your privacy settings, this information may become public on the internet.  We cannot prevent or control further use of this information.  You can control what data you share through privacy settings available on some social media sites.  Please refer to those third-party sites’ privacy polices and terms of use to learn more about their privacy practices, which we do not control.  We are not responsible for the accuracy, use or misuse of any user content that you disclose or receive from third parties through our website.

To optimize our services, we may use your personal information for direct marketing. We respect your privacy and will only do so with your consent. You can control if you no longer wish to receive marketing notifications and communications from Darla Gray, LLC by following the unsubscribe options included in such communications and notices. It may take us some time to process your request in accordance with our legal requirements.  Also, please note that you may not opt-out of administrative emails (for example, emails about your transactions or policy changes).

We may receive testimonials and comments from users who have had positive experiences with our products and services.  We occasionally publish such content.  Should we publish this content, we may identify our users by their name or social media account username.

If, at any time, you wish us to stop using your personal information for any purposes, please email darla@darlagray.com and ask us to do so. We will stop the use of your information as soon as it is reasonably possible to do so.

Disclosure of personal information

Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so. We will never sell your personal information to others.  We may share personal information and traffic data with third parties who assist us by performing core services (such as hosting, fulfillment, event billing, data storage and security) related to our business operations.  We may also share traffic data with trusted social media, advertising and analytics partners.  Any third parties to who we may disclose personal information are bound to uphold their standards of security and confidentiality. 

Third-party links

We may have links to other websites on ours, or you are referred to our website through a link from another. We cannot be responsible for the privacy policies and practices of other websites. Please read the policies of each website you visit.

Children’s Online Privacy Protection

This service is a general audience site or service and it is not intended for children under the age of 16.  We do not knowingly collect “personal information” (as defined by the United States Children’s Online Privacy Protection Act (“COPPA”)) on our website.  We do not knowingly collect any personal information from children younger than the age of sixteen (16).  We will delete any personal information collected that we later determine to be from a user younger than the age of sixteen (16) or obtain verifiable parental consent in accordance with COPPA.  If you are a parent or guardian of a child under the age of sixteen (16) and believe he or she has disclosed personal information to us, please contact us via email at darla@darlagray.com.

California Age Requirements

To the extent you are a California resident, we respect California Law concerning privacy rights for minors.  Therefore, we restrict the use of our website by persons in California to persons 18 years of age or older.  If you are under the age of 18 and a resident of California, you are not permitted to use our website.  If you are a parent or legal guardian of a minor child, you may, in compliance with our terms and conditions, use our website on behalf of your minor child.  Any information you provide while using our website on behalf of your minor child will be treated as personal information as otherwise set forth herein. If you are a parent or guardian of a minor child and believe he or she has disclosed person information to us, please contact us via email at darla@darlagray.com.

State Law Requirements

By using our website, you consent to our transfer, processing, storage and access of your personal information, in and/or outside of the jurisdiction in which you reside.  Some individual U.S. states have enacted consumer privacy and data protection laws.  We strive to ensure compliance with laws that may be applicable to our website.  If you find this privacy policy is not in compliance with your individual state guidelines or have questions, please contact us by email at darla@darlagray.com.

Additional Privacy Information for California and Delaware Residents

1. If you are a California resident, California law requires us to provide you with some additional information and rights regarding the “personal information” (as defined in the California consumer Privacy Act (“CCPA”)) we collect from and about you, and your rights with respect to your personal information.  You can find this additional information in our California Privacy Notice.

2. How we respond to do not track signals for California and Delaware Residents: California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) and the Delaware Online Privacy and Protection Act (“DOPPA”) provides that California and Delaware residents are entitled to know how we respond to “Do Not Track” browser settings.  We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed.  We continue to review new technologies and may adopt a standard once one is created.

Additional Privacy Information for Nevada Residents

Under Nevada law, Nevada residents who have purchased goods or services from us may opt out of the “sale” of “covered information” (as such terms are defined under Nevada law) for monetary consideration to a person for that person to license or sell such information to additional persons.  Darla Gray, LLC does not engage in such “sales” of “covered information,” but if we were to do so in the future, a Nevada resident who has purchased goods or services from us would have the right to submit a request to opt out of future “sales” activity by emailing us at darla@darlagray.com.  Please note that we may take reasonable steps to verify your identity and the authenticity of the request.

International Usage

Please be aware that our computer systems are based in the United States, your information will be processed in the U.S.  If you are located outside of the United States, please be aware that information we collect, including your personal information, will be transferred to, and processed, stored and used in the United States.  The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts or law enforcement in the United States according to the laws of the United States.  By using our website or providing us with information, you consent to the transfer to, and processing, usage, sharing and storage of your information, including personal information, in the United States, as set forth in this Privacy Policy.

If you are a client or former client, an EU-based or UK-based individual other than a client or former client and reasonably believe we maintain data related to you and would like to exercise your right to request a copy of the data we maintain related to you or request that we remove all instances of your information from our records, please email your request to darla@darlagray.com.

Keeping our records accurate; Storage of Data

We aim to keep our information about you as accurate as possible. If you would like to review, change, correct or delete the details you have supplied, please email darla@darlagray.com.

We store information for as long as it is necessary to provide our products and services.  We may periodically archive data and it may be stored indefinitely, even after deletion.  We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshoot programs, enforce our terms and conditions, or take other actions permitted by law.  If your have an account or membership that is terminated or suspended, we may maintain some information to prevent re-registration.

Security of your personal data

We have implemented technology and policies that follow generally accepted industry standards with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.

Although we make good faith efforts to store all personal information in a secure operating environment that is not open to the public, you should be aware that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your personal information.  You can help us by taking precautions to protect your personal information when you are on the internet and only disclose information that you want made public.  Change your passwords often using a combination of letters and numbers and make sure to use a secure web browser.  If we become aware that your personal information has been disclosed in a manner not in accordance with our Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we have that information) as soon as reasonably possible and as permitted by law.

Your acceptance of these terms

By using our website, you signify your acceptance of this policy. We may review and update this privacy policy from time to time and will post updates on our website; so please review our policy frequently for updates.

Questions regarding Policy

We are not required to appoint a formal Data Protection Officer under current privacy and data protection law.  If you have any questions regarding our Privacy Policy, its implementation, failure to adhere to this Privacy Policy or our general practices, please contact us at darla@darlagray.com.  Darla Gray, LLC will use commercially reasonable efforts to respond and resolve any problem or question.  However, if your requests are unfounded or excessive, in particular because of their repetitive character, we may either: (i) charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or refuse to act on the request.  Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity. Where you claim to represent any other person in making a request, we may independently verify the fact of you representation with such person.

Contact Information

Please contact us at darla@darlagray.com.

To unsubscribe from our communications, please email darla@darlagray.com.

To update information, please email darla@darlagray.com.